courtney jade’s blog

As many of you know, I recently lost one of my most coveted possessions- the bracelet that Mark gave me for our one-year anniversary. It was a bracelet from Tiffany’s with a toggle clasp and heart charm that he had engraved with a cluster of little stars on one side, and the words “…and the moon” on the other.

(He always tells me “I love you all the stars in the sky, and the moon”, so this was the perfect little message for my bracelet.)

I was completely devastated when I realized that at some point the beautiful reminder had fallen off of my wrist, and was nowhere to be found. I had just received it back from the jeweler, as it was being fixed due to a broken link right next to the clasp (this was the second time it had to be fixed for this same issue). I wasn’t upset, however about the broken clasp, as I wore this bracelet every day (with the exception of the days it was away at the jeweler’s) since the day he gave it to me. There was bound to be some wear and tear on it. However when I lost it, so soon even, after I had just gotten it back, my heart was broken. I wanted to keep that bracelet FOREVER. Mark is the first serious relationship I’ve ever had, and the one-year mark was incredibly special to me. The bracelet wasn’t just a pretty ornament on my wrist, it was a symbol of “us”.

Today at work, while the power went out and the server was down, I was telling my co-worker about my bracelet, and she suggested something incredible… I cannot believe I never thought of it myself, I guess I was just so devastated about losing it altogether that there was no other solution than to buy a new one. Even that wouldn’t have been the same, and the price has gone up considerably, so it almost seemed a waste. But she is a very smart girl, and knows how to get what she wants. She suggested I call and see if they’d replace my bracelet. Genius!!! Why hadn’t I thought of that??? After all, the link to the clasp DID have to be repaired twice already, and it very well could have just snapped and fallen off my wrist!

I, being the wary wimp that I am, asked if she’d call for me. I’m not very good at getting things out of people, especially over the phone. I tend to just cower at the first “no” I hear (unless I’m really worked up), and I can never grab the right words when it comes to things like that. She called for me, and in just less than 5 minutes, they told her (me) that I could come in and pick up a new bracelet, a gratis.

“ARE YOU KIDDING ME?!?!” I said. “That is INSANE! I can’t believe it!!!”
And then I proceeded to tell her how amazing she is, and how I owe her and all of that. (She really is awesome!!!)

So today, after waiting out the power outage for about 2 1/2 hours, I drove down to the beautiful store, walked in and asked for the lady who “I” talked on the phone with earlier. She knew exactly who I was, and exactly what it was I needed. We walked over to the bracelet, and she told me (and had told “me” earlier on the phone) that they no longer carried the EXACT bracelet in the store, but they had one very similar. (The only difference was that mine was a plain silver heart charm, and the new one had the “Please return to Tiffany’s…” engraving on it.) I told her it was of course no problem, and thanked her profusely for what she was doing for me. I told her how much that bracelet meant to me, and how incredibly happy I was that they were being so accommodating. She had me try on the new bracelet, and then reached in the drawer, and what do you know… they still had my EXACT bracelet!!! She was almost as excited as I was She then offered to clean my matching necklace that I was wearing, after I commented on how shiny the bracelet was, and how I needed to get my necklace cleaned!

I couldn’t be happier with Tiffany & Co. They really went above and beyond to make sure that I was happy and satisfied. The manager who was helping me even thanked ME for being so nice! I could hardly believe the service I received. I finally felt like I was getting the service that I had so often provided to others when I was in the service industry, and man, what a breath of fresh air!!! I will definitely be going back for more special events and purchases in the future (or Mark will, hehe), as I couldn’t be more satisfied with my experience. Thank you Tiffany’s, thank you Emily, and thank you Juliann!!! You made my year